Privacy Policy

Think Mile collects and uses personal data so students can create accounts, store documents, manage applications, and use AI-assisted tools. This page explains what we collect, why we collect it, how long we keep it, and what choices you have. We follow applicable privacy and data-protection rules, including GDPR where it applies.

Information We Collect

How We Use Data

• Provide the services you request, including document storage, profile management, and guidance workflows.
• Operate AI-assisted features for extracting document data and generating drafts such as SOPs, CVs, LORs, and study plans.
• Authenticate users, secure accounts, prevent abuse, and investigate fraud or misuse.
• Send essential service messages, application updates, and support replies.
• Measure product usage and improve the platform using aggregate or de-identified insights where feasible.
• Comply with legal obligations, enforce our terms, and maintain audit trails for consent and privacy requests.

We use AI tools to process user data for generating documents such as SOPs, CVs, and LORs, and for document-analysis tasks that support those workflows.

Legal Bases

• To provide the service you asked us to provide.
• Based on your consent where we ask for it, including cookie choices and AI-processing confirmations.
• To run, secure, improve, and defend the platform where that is reasonably necessary.
• To meet legal or regulatory obligations where required.

Service Providers and Storage

We work with third-party service providers to run the platform. Depending on the feature, your data may be handled by:

• cloud infrastructure, database, authentication, and private file-storage providers
• security and anti-abuse providers for bot detection, abuse prevention, and access protection
• analytics providers used for aggregate website measurement where you allow optional analytics
• email and communication providers used to send transactional updates and support messages
• AI-processing providers used for document analysis, extraction, and draft generation when you use AI-assisted features

Documents and profile data are stored in our cloud-based systems. Some of the companies we rely on may process data outside your home country. Where that happens, we rely on the protections and contractual safeguards available for the relevant service.

Data Retention

• Account and profile records: kept while your account remains active and for a limited period afterward where needed for support, fraud prevention, or legal obligations.
• Uploaded documents and generated drafts: kept until you delete them, request deletion, or we no longer need them for the service you asked us to provide.
• Consent and legal acceptance logs: kept as long as reasonably necessary to demonstrate compliance and resolve disputes.
• Security and operational logs: kept for a limited period based on operational need, abuse prevention, and incident response.
• Privacy requests: kept to document how requests were handled and when they were completed.

Your Rights and Choices

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Delete specific uploaded documents directly from your dashboard where that option is available.
• Request export or deletion of account-level data through the dashboard privacy center or by contacting us.
• Withdraw optional consents for cookies or future AI-processing actions before starting a workflow.
• Object to or restrict certain processing where applicable law gives you that right.

Signed-in users can submit export and deletion requests from /dashboard/privacy. You can also email us at info@thinkmile.in.

Cookies and Analytics

Essential cookies support security and core functionality. Optional analytics and preference settings depend on your cookie choices. You can review or update those choices at any time on our Cookie Settings page.

Security

We use access controls, private document storage, audit logging, and other technical and organizational measures intended to protect personal data. No system is completely risk-free, so you should also protect your own account credentials and avoid sharing sensitive information unnecessarily.

Changes to This Policy

We may update this policy as the product, business, or legal requirements change. The current version date appears at the top of this page. For important changes, we may ask for renewed acceptance in product flows.

Contact

Privacy questions or requests can be sent to info@thinkmile.in. We may ask you to verify your identity before completing certain requests.