Privacy Policy

Last Updated: April 15, 2025

1. Introduction

Welcome to Think Mile ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.thinkmile.in or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

When you use our website or services, we may collect the following types of personal information:

Contact Information: Name, email address, phone number, and country of residence
Educational Information: Educational background, academic transcripts, test scores, and other academic credentials
Application Documents: CVs, statements of purpose, letters of recommendation, and other documents related to university applications
Communication Data: Information contained in communications between you and Think Mile through email, phone, or our website's contact form
Payment Information: Information necessary to process payments for our services (note: we do not store complete payment information on our servers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths
Technical Data: IP address, browser type and version, operating system, device information, and other technology identifiers on the devices you use to access our website
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy section for more details)

3. How We Use Your Information

We use your personal information for the following purposes:

To provide our services related to German university admissions and visa processing
To communicate with you about our services, respond to inquiries, and provide customer support
To process payments and fulfill contractual obligations
To send you important information regarding our services, changes to our terms, and policies
To personalize your experience and deliver content and service offerings relevant to your interests
To improve our website, services, marketing, and customer relationships
To comply with legal obligations, resolve disputes, and enforce our terms

4. Disclosure of Your Information

We may share your personal information with:

Service Providers: Third-party service providers who help us operate our business, such as payment processors, email service providers, and web hosting services
Educational Institutions: Universities and educational institutions in Germany as part of the application process
Government Authorities: When necessary for visa applications or as required by law
Business Partners: Trusted partners who assist us in providing services, such as language schools, accommodation services, and insurance providers
Legal Requirements: To comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. International Data Transfers

As we provide services related to international education, your information may be transferred to and processed in countries other than your country of residence, particularly Germany. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. For university application services, we typically retain your information for up to 5 years after the completion of our services to assist with potential follow-up applications, visa renewals, or related services.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request access to your personal information
Right to Rectification: Request correction of inaccurate personal information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request restriction of processing of your personal information
Right to Data Portability: Request transfer of your personal information
Right to Object: Object to processing of your personal information
Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us recognize you and remember certain information about your visit.

9.1 Types of Cookies We Use

Essential Cookies: Necessary for the operation of our website
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
Functionality Cookies: Enable our website to remember choices you make and provide enhanced features
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to read the privacy policy of every website you visit.

12. Changes to Our Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Email: thinkmile@gmail.com
Address: Think Mile, Mumbai, India

14. Complaints

If you have a complaint about our use of your information, please contact us directly first. You also have the right to submit a complaint to the data protection authority in your jurisdiction.